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In light of the recent outbreak of Coronavirus (COVID-19) our top priority is to ensure the welfare of our employees and customers whilst also continuing to maintain where possible the level of service that customers have come to expect from us. This will inevitably mean some changes to the way our industry works and we thank you for your patience as we look to bring in new protocols to ensure a safe environment for all moving forwards.
To help in preventing the spread of Coronavirus and to keep our staff and customers safe we are bringing in the following protocols with immediate effect (these are subject to change inline with government guidance):-
We are taking steps to mitigate the impact of the changing situation in-line with guidance from UK authorities including Public Health England and therefore we will be offering virtual viewings in the first instance rather than conduct any physical viewings at properties.
Physical viewings will only be offered where a serious interest in proceeding has been established with a prospective tenant and where we are confident we would be able to proceed with an application.
Where physical viewings do take place they can currently only be conducted where all parties are wearing face coverings and strict social distancing guidelines must be adhered to by all of those attending to view.
Additionally, we will be asking anyone looking to book an appointment to attend a viewing or to meet one of our agents about their current health in relation to Covid-19 to establish whether it is safe for you and us to meet.
Viewings will be offered on certain days at certain times in order to try to minimise contact for our viewers with other viewers and to keep the potential transmission rates of Covid-19 to a minimum. This will mean that some viewers may need to wait for a number of days before being offered a viewing. We thank you for your understanding and patience with this new system and hope you understand this is being brought into place for your safety and for the safety of our team.
For more information on how to protect yourself during the outbreak please refer to the following web pages:-